SHIPPING & DELIVERY
Customer ServiceIn stock orders placed by 2:00 p.m. Eastern Time during regular business days (excluding weekends and holidays) will be processed the same day. We ship out of Turnersville NJ so the timing of your shipment will correspond to your proximity to us. Most shipments will arrive within 5 business days with USPS flat rate service or via in store pickup.
We’re committed to providing you with the best customer service. Our web site is safe and secure. All of your information is kept completely confidential. Not only do we maintain the privacy of your financial information, we also maintain your personal privacy. FHG, Inc.® does not sell or give your name to any other company or vendor. We will never send you an unsolicited email.
PAYMENTS & RETURNS
FHG, Inc.® accepts Visa, MasterCard, Discover, and PayPal. Due to the personal nature of our products, all sales are final. However, we will accept returns of defective items if you contact us within 5 business days of receipt (exact exchanges only). The defective item must be clean, unused, and with the original packaging, so please test your item before use. Simply call or email us and we will arrange to ship you an exact replacement.
LOCATIONS & IN STORE PICKUP
You can purchase online and pickup at any of our locations. All orders must be prepaid online or by phone with credit card. We will let you know when you can come by to pick the item up. If we have it in stock it should be available within 2 business days, but if it is special order we will contact you when it is ready for pickup.