All orders will ship discreetly with Flat Rate Shipping via United Postal Service (USPS) in plain packaging bearing the return address of "FHG, Inc."
ORDERS BEFORE 2:00PM EST
In stock orders placed by 2:00 p.m. Eastern Standard Time during regular business days (excluding weekends and holidays) will be processed the same day. We ship out of Turnersville, New Jersey so the timing of your shipment will correspond to your proximity to us. Most shipments will arrive within five business days.
We know how important it is to receive your package in a timely manner. Therefore, we offer 2 different methods of shipping to accommodate our customers. We generally ship your order from our Turnersville, New Jersey warehouse within 24 to 48 business hours if the item is in stock. We only ship Monday-Friday, excluding holidays. Please refer to chart below for rates. If you spend $50 or more your shipping is FREE!
USPS FLAT RATE
IN STORE PICKUP (NJ LOCATIONS ONLY)
For our local customers we have a FREE In Store Pickup option for shipping, with your choice of Marlton or Turnersville locations. Just order online (or call ahead at ) select "In Store Pickup" and select the date, time and location you want to pick your item up from and our staff will have your order ready for you. You may pick your items up any time prior to 30 minutes of closing.
Most items found on the website may be ordered (by phone or email) for pickup at a local store. Please note in our “contact” section which store you would like to pick up your merchandise. A confirmation email will be sent out when your items are ready to be picked-up. Please contact us with any questions or concerns. Once you place your order, you will receive an email confirmation. Please wait until you receive the email confirmation before contacting us.
Note: Will call orders placed after office hours cannot be processed until the following business day. Office hours are Monday through Friday 9 a.m. – 5 p.m. EST. Store pickup is available in New Jersey locations only. If you place a order for an item that is not in our physical location, or we have to order it - we will contact you when your item is ready for pickup.
Our shipping times are based on "business days." Business days include all weekdays (Monday through Friday), but not weekends. For example, orders placed on a Friday before 2:00pm EST should arrive on the next business day, Monday. Orders placed after 2:00pm EST on Fridays will be processed the next business day, Monday, and arrive the business day after that, Tuesday.
In order to purchase from us, you must be at least eighteen years of age. At this time we only ship within the Continental United States. We are restricted from shipping explicit videos (not educational videos) and DVDs to Arkansas, Alabama, Kentucky, Oklahoma, Mississippi, Tennessee and Utah. We are also unable to ship DVD's to the following cities: Jacksonville, Gainesville, Panama City, Pensacola, and Tallahassee, Florida, Indianapolis and South Bend, Indiana and to Pittsburgh, Pennsylvania. Due to state or local legislation, we are unable to ship Toys to the following states: Alabama, Georgia, Mississippi, Texas, Utah, and Virginia.
If you have special delivery concerns such as "do not leave with neighbor" , "deliver to manager's office if no answer", etc...in most cases we will be happy to note it on the package, however, the delivery person makes the final decision about whether or not to leave a package. Each carrier has their own policies and we must abide by them. By requesting unattended delivery, you are accepting full responsibility should the package be stolen when left per your instructions. High value packages will always require a signature for release. Other packages may also require signature. Please contact us before ordering if you have any concern about your ability to sign for a package when it is delivered.
Our Flat Rate shipping is $6.95. Shipping prices are based on current USPS rates from shipper to customer. Shipping charges are configured at checkout. All orders with a total over $50 (before tax) receive FREE USPS SHIPPING. Please contact us if you have any questions on shipping. *Sorry, we do not ship outside the Continental United States at this time. Your exact shipping cost is also calculated in your shopping cart when you check out.
Please note!! Our credit card processing system requires that you provide the billing address of your credit card. This is designed to protect us and credit card users from possible fraudulent charges. Therefore, we must verify that your address and zip code match before we ship any item.
TRACK YOUR ORDER
As soon as we ship your order, we'll send you an email confirmation that will include your tracking number. If for some reason you do not receive this email, simply email us at firstname.lastname@example.org and we'll send you your tracking number. Once you have the number, contact USPS to determine the status of your shipment.
In the unlikely event that an item you have ordered is currently out of stock at the FHG, Inc. distribution center, we will ship the in-stock portion of your order immediately via your preferred shipment method and the remaining items as soon as they are in stock. In the rare event that the item you ordered is still out of stock after 14 days, we will notify you and give you the option of continuing to wait for your order or cancel your order.
In the event of an undeliverable shipment, FHG, Inc. will refund the credit card for the amount of the product purchased only. Taxes and shipping charges will still apply. FHG, Inc. is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. For any mail-in orders, personal check orders will not be processed until the check has cleared (Please allow up to ten business days for your check to clear after receipt). Money orders are processed same day they are received.
QUESTIONS & COMMENTS?
You may also call us at ): 856-374-8388 during business hours
(M-F 9 a.m.-5 p.m. EST.